L.L.Bean Rocks!

With regards to my late backpack so "oded" to below, I called up L.L.Bean to discuss its successor. Much to my delight, it's an amazingly easy process! I mail them the victim with a note detailing the approximate date I received it (about 8 years ago I think? maybe more?), what's wrong with it, what I would like them to do (refund, replace, etc.), my phone number and my name and address. Piece of cake! And my only expense is that one shipping cost! I'm going to get another L.L.Bean Deluxe Book Pack in Navy (see here). Woot!